Covid-19 Update

Updated 26/03/20

The past few weeks have seen unprecedented changes to the way we all go about our daily lives and all of us are having to adapt to a new (hopefully temporary) lifestyle that would have been unthinkable just a couple of months ago. While we understand that clothes shopping is not the most pressing concern for people right now, we also recognise that many of you will want to know how we are responding to this crisis, how we intend to protect our staff and keep them safe, and any changes we make that will affect our customers.

Thank you for your continued support.

Hygiene & Safety
In line with the government's recommendations, where possible, our staff are now working from home. We have also introduced social distancing measures and strict hygiene procedures to ensure the safety of our customers and staff. That said, we are very much open for business and our customer services and warehouse are operating and processing orders as normal. Our policies in this area are being reviewed daily in accordance with any new guidelines from the government.

Call Centre Opening Hours
Our UK call centre opening hours remain as 8:30am – 6:30pm Monday – Friday and 10am – 3pm Saturdays. We will update you here if there are any changes to this.

Deliveries
Our first class, standard deliveries and overseas deliveries are being despatched as normal and we are now offering free standard delivery on all UK orders.  We are no longer offering a Next Day Delivery or Saturday Delivery service as we have been advised by Royal Mail that these services cannot be guaranteed and we do not feel we can charge a higher rate for a service that we cannot deliver on.

Returns
We understand that returning items for refund or exchange may be more difficult for the next couple of months and so we have taken the decision to extend our FREE RETURNS service to 365 days for all UK orders. This will apply to all UK orders placed after 1st February 2020.