Covid-19 Update

Updated 20/05/20

The past few months have seen unprecedented changes to the way we go about our daily lives and all of us are having to adapt to a new way of life. While we understand that clothes shopping may not be the most pressing concern for people right now, we also recognise that many of you will want to know how we are responding to this crisis, how we intend to protect our staff and keep them safe, and any changes we make that will affect our customers.

Hygiene & Safety

In line with the government's recommendations, where possible, our staff are now working from home. We have also introduced social distancing measures and strict hygiene procedures to ensure the safety of our customers and staff. That said, we are very much open for business and our customer services and warehouse are operating and processing orders as normal. Our policies in this area are being reviewed daily in accordance with any new guidelines from the government.

Call Centre Opening Hours
in order to protect the safety of our staff we are have reduced our UK call centre opening hours to 9am-5pm Monday to Friday and 10am-3pm on Saturdays. We will update you here if there are any further changes to this.

Deliveries
Our first class, standard deliveries and overseas deliveries are being despatched as normal and we are now offering free standard delivery on all UK orders.  However, we have been advised by Royal Mail that deliveries are taking a little longer than usual so please allow a few extra days for your parcel to arrive.

We are offering Next Day Delivery, for orders placed by 2pm Mon-Thurs, but we are still unable to offer our Saturday Delivery service at this time.

Returns
We understand that returning items for refund or exchange may be more difficult for a while and so we have taken the decision to extend our FREE RETURNS service to 365 days for all UK orders. This will apply to all UK orders placed after 1st February 2020.

Thank you for your continued support and patience during this difficult time.