60 day free UK returns
EU Deliveries

FAQs

Delivery & Returns

Our delivery charges vary depending on where in the world you are sending your order. For full details on delivery costs please refer to our delivery guide.

If you are not 100% satisfied with any item from Joseph Turner, you have 60 days to return your items (7 days for clearance items). You can return your order by using the returns label you’ll find in your parcel.

Please note, we cannot exchange or refund shirts that have had any sleeve shortening services or pockets added. Neither can we exchange or refund clothes or footwear that have been washed or worn (except for the purpose of being tried on for size) unless they are inherently faulty.

We offer free returns for UK and US orders. For full details on our returns policy please refer to our returns guide.

Delivery timescales will vary depending on where in the world you are sending your order. For full details on delivery times please refer to our delivery guide.

Your privacy & security

We collect information about you to process your order, notify you of any changes to your orders and generally manage your account. With your permission, we will also use this information to learn about the products you are most interested in and tailor our communications with you. To find out more about exactly what information we collect and how we use it, please refer to our privacy policy.

If you want to be removed from our mailing lists you can either log in to your account to manage your preferences, email us at dataprivacy@josephturner.co.uk or call us on 01845 575 100 from the UK or 1-800-830-4774 from the US.

A cookie is a very small piece of information that a website stores to save and collect basic information. Many cookies are essential to the operation of our website, for example to allow you to make a purchase or create an account with us. Cookies on our site are also used to customise certain areas of content just for you, and to make your browsing experience more efficient and faster. We may also use technologies, such as our own cookies, to provide you with personalised online display advertising tailored to your interests.

For more detailed information on the cookies that are use on this site, please click here.

Joseph Turner Products

To ensure that we maintain high standards across our growing range, we work with suppliers around the globe, who are market-leaders in their field and experts in high quality manufacturing processes. Quality is at the very heart of the Joseph Turner ethos and the ability to deliver on this is our number one consideration when choosing suppliers. While the fabric for our tweed jackets, wool blazers, flannel and cavalry twill trousers is all woven here in the UK, we also source from many other countries worldwide including Italy, Portugal, Bulgaria, Turkey, India and China.

For full details on where we source our fabrics and manufacture our clothes please click here.

We are a web-based company and therefore do not have any retail stores. We do have a small factory shop on our premises in Thirsk.

Our factory shop opening hours are 10am - 3pm Tuesday - Thursday.

Do you have a question or want to speak to someone? Get in touch with us in these ways:

Call us

Tel: 01845 575100
Monday to Friday 9am to 6pm and Saturday 10am to 3pm.
Closed Sundays and bank holidays.

Email us

Post

Concept Park,
Thirsk Industrial Park,
Thirsk,
North Yorkshire,
YO7 3NH