Delivery & Returns

How much will I pay for delivery?

Our delivery charges vary depending on where in the world you are sending your order.  For full details on delivery costs please refer to our delivery guide.

What is your returns policy?

If you are not 100% satisfied with any item from Joseph Turner, you have 60 days to return your items (7 days for clearance items). You can return your order by using the returns label you’ll find in your parcel. 

We offer free returns for UK and US orders. For full details on our returns policy please refer to our returns guide.

In response to the disruption caused by Covid-19, we extended our standard 60 day returns period to 365 days for UK orders purchased between 1st February 2020 and 31st August 2020.

How long will it take for my order to arrive?

Delivery timescales will vary depending on where in the world you are sending your order. For full details on delivery times please refer to our delivery guide.

Your privacy & security

What data do you collect and how do you use it?

We collect information about you to process your order, notify you of any changes to your orders and generally manage your account.  With your permission, we will also use this information to learn about the products you are most interested in and tailor our communications with you.


To find out more about exactly what information we collect and how we use it, please refer to our privacy policy.

How can I be removed from your mailing lists?

If you want to be removed from our mailing lists you can either log in to your account to manage your preferences, email us at dataprivacy@josephturner.co.uk or call us on 01845 575 100 from the UK or 1-800-830-4774 from the US.

What are cookies?

A cookie is a very small piece of information that a website stores to save and collect basic information. Many cookies are essential to the operation of our website, for example to allow you to make a purchase or create an account with us. Cookies on our site are also used to customise certain areas of content just for you, and to make your browsing experience more efficient and faster.  We may also use technologies, such as our own cookies, to provide you with personalised online display advertising tailored to your interests. 

For more detailed information on the cookies that are use on this site, please click here.

Joseph Turner Products

Where are your products made?

 To ensure that we maintain high standards across our growing range, we work with suppliers around the globe, who are market-leaders in their field and experts in high quality manufacturing processes. Quality is at the very heart of the Joseph Turner ethos and the ability to deliver on this is our number one consideration when choosing suppliers.  While the fabric for our tweed jackets, wool blazers, flannel and cavalry twill trousers is all woven here in the UK, we also source from many other countries worldwide including Italy, Portugal, Bulgaria, Turkey, India and China.

For full details on where we source our fabrics and manufacture our clothes please click here.

Do you have any retail stores?

We are a web-based company and therefore do not have any retail stores.  We do have a factory shop on our premises in Thirsk, however, due to the outbreak of the coronavirus this is now closed until further notice.

What are the opening times of your factory shop?

Our factory shop opening hours are normally 10am - 4:30pm Mon-Fri and 10am - 3pm Sat.  However, due to the Covid outbreak, our shop is currently closed until further notice.

Do you have a question or want to speak to someone? Get in touch with us in these ways:

Tel: 01845 575100

Monday to Friday 8.30am to 6.30pm or Saturday 10am to 3pm. Closed bank holidays.

Email

custserv@josephturner.co.uk

Post

Concept Park, Thirsk Industrial Park, Thirsk, North Yorkshire, YO7 3NH