60 day free UK returns
EU Deliveries

Cookie Policy

What are cookies?

Cookies are small text files that are stored by the browser (for example, Google Chrome or Safari) on your computer, tablet or mobile phone, but only if you agree to them.

Cookies help us to distinguish you from other users of our website. They tell us about how you are using our site, so that we can remember your choices (e.g. what you’ve put in your basket) and improve your shopping experience with us.

How does our website use cookies?

A visit to a page on our website may generate the following types of cookie:

• Functional cookies
• Analytics cookies
• Advertising cookies
• Other third-party cookies

Functional cookies

These cookies are used to provide you with an excellent shopping experience. Without these cookies, you may struggle to use the website. The information collected is anonymous. Examples include:

• Cookies to determine whether the Joseph Turner newsletter popup has been shown.
• Cookies to recognise when an item has been added to the basket. Cookies to store your recently viewed items.

Analytics cookies

We use software provided by other organisations (e.g. Google Analytics) to collect data on how our customers use our website. This information helps us to make improvements to the website and identify when errors have occurred.

These cookies collect anonymous information such as what pages you have viewed, what content and functionality you have interacted with, the date and time you visited the site, and what hardware, software and browser you use.

These cookies also collect personally identifiable information that you provide to us via forms (such as your name, address, phone number and email address). This information is used to support us in troubleshooting issues that may have impacted your shopping experience.

We don’t use cookies to collect sensitive information such as payment details and passwords.

Advertising cookies

We work with third-parties such as Google, Bing and Facebook (and Facebook owned channels like Instagram and Messenger) to provide targeted adverts. With Facebook, we use a Pixel to collect anonymous information about what adverts you have clicked on. The use of these tools can tell us when and how you came to visit our website, the pages that you visited and products you went on to buy. This information will be used to make advertising more relevant to your interests and keep you up to date with news of products and services, including shop events, offers and promotions.

We also set cookies when you click on a link in one of our marketing emails. These cookies enable personalisation of marketing materials to help us send relevant communications to registered visitors.

Other third-party cookies

On some pages of our website, other organisations may also set their own cookies. Our website cannot access these cookies. For example, on some of our pages you can share the page via Facebook, Twitter or Pinterest. The organisation that has created the button will record that you have done this.

AWINAdvertisingThese cookies carry information about how you use our website and any advertising or content you may have seen before visiting our website.
BingPerformanceThese cookies carry information about how you use our website and any advertising you may have seen before visiting our website. They also help us show you relevant information. They work by identifying your browser and device.
Facebook.comFunctionality, AdvertisingThis cookie allows the ‘share this’ function of the website. The Facebook Pixel lets us understand when you have clicked on an advert from Facebook. It helps us show you more relevant adverts in the future.
Google.comPerformanceThese cookies carry information about how you use our website and any advertising you may have seen before visiting our website.
They also help us show you relevant information. They work by identifying your browser and device.
Paypal-eu-arh.cloudip.comFunctionalityThese cookies are used for the PayPal payment method we offer at the checkout.
josephturner.co.ukFunctionality, Performance, AnalyticsThese cookies allow us to estimate our audience size and usage.
They allow Google Tag Manager to load script for the webpage. These cookies are necessary as without them the site may not load properly.
TwitterPerformanceThis cookie allows the 'share this' function of our website.
www.josephturner.co.ukFunctionality, PerformanceThese cookies allow us to recognise you when you return to our site.
HotjarPerformanceThese cookies store website analytics information for visitor information.
Mention MePerformance, AdvertisingUsed to collect statistical data of user-defined parameters in Maxymiser Analytics. These cookies store information for our refer-a-friend function.
SegmentifyPerformance, AdvertisingThese cookies carry information about how you use our website and enable us to display products that we think you would be most interested in viewing.

How do I turn cookies off?

Most modern browsers will allow you to see what cookies you’ve got and delete these on an individual basis, block third party cookies, block cookies from sites, block all cookies and delete all cookies. Please note, if you choose to block all cookies from our website, some functionality may not work.

The following links provide further detail on how to manage your cookie settings:

Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari web and iOS

You can turn off cookies generated by advertisers by going to the Your Online Choices site.

You can opt out of Google's use of cookies for advertising, including DoubleClick cookies, by visiting Google's Ads Settings page.

If you would like to contact us about cookies, please email: sales@josephturner.co.uk

Last updated: 31st December 2021