Cookie Policy
What are cookies?
Cookies are small text files that are stored by the browser (for example, Google Chrome or Safari) on your computer, tablet or mobile phone, but only if you agree to them.
Cookies help us to distinguish you from other users of our website. They tell us about how you are using our site, so that we can remember your choices (e.g. what you’ve put in your basket) and improve your shopping experience with us.
How does our website use cookies?
A visit to a page on our website may generate the following types of cookie:
• Functional cookies
• Analytics cookies
• Advertising cookies
• Other third-party cookies
Functional cookies
These cookies are used to provide you with an excellent shopping experience. Without these cookies, you may struggle to use the website. The information collected is anonymous. Examples include:
• Cookies to determine whether the Joseph Turner newsletter popup has been displayed and whether you have clicked to sign up.
• Cookies to recognise when an item has been added to the basket. Joseph Turner's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via email, push notifications and SMS.
• Cookies to store your recently viewed items. Joseph Turner's website uses cookies to help keep track of items you view and show an interest in. This information is used to determine what products to send you information about via email, push notifications and SMS.
Analytics cookies
We use software provided by other organisations (e.g. Google Analytics) to collect data on how our customers use our website. This information helps us to make improvements to the website and identify when errors have occurred.
These cookies collect anonymous information such as what pages you have viewed, what content and functionality you have interacted with, the date and time you visited the site, and what hardware, software and browser you use.
These cookies also collect personally identifiable information that you provide to us via forms (such as your name, address, phone number and email address). This information is used to support us in troubleshooting issues that may have impacted your shopping experience.
We don’t use cookies to collect sensitive information such as payment details and passwords.
Advertising cookies
We work with third-parties such as Google, Bing and Facebook (and Facebook owned channels like Instagram and Messenger) to provide targeted adverts. With Facebook, we use a Pixel to collect anonymous information about what adverts you have clicked on. The use of these tools can tell us when and how you came to visit our website, the pages that you visited and products you went on to buy. This information will be used to make advertising more relevant to your interests and keep you up to date with news of products and services, including shop events, offers and promotions.
We also set cookies when you click on a link in one of our marketing emails. These cookies enable personalisation of marketing materials to help us send relevant communications to registered visitors.
Other third-party cookies
On some pages of our website, other organisations may also set their own cookies. Our website cannot access these cookies. For example, on some of our pages you can share the page via Facebook, Twitter or Pinterest. The organisation that has created the button will record that you have done this.
How do I turn cookies off?
Most modern browsers will allow you to see what cookies you’ve got and delete these on an individual basis, block third party cookies, block cookies from sites, block all cookies and delete all cookies. Please note, if you choose to block all cookies from our website, some functionality may not work.
The following links provide further detail on how to manage your cookie settings:
Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari web and iOS
You can turn off cookies generated by advertisers by going to the Your Online Choices site.
You can opt out of Google's use of cookies for advertising, including DoubleClick cookies, by visiting Google's Ads Settings page.
If you would like to contact us about cookies, please email: [email protected]
Last updated: 31st December 2021