When we send out offers and catalogues via post, we need to ensure that the data we mail to is as accurate and up to date as possible and does not contain any duplication (we do not want to send mailings to old addresses and we want to ensure we only send one mail piece per household). Our partner companies involved in this process are listed below:

UK & US Customers:

The Delivery Group

Go Direct

Advanced Direct Mail

Toucan

US Customers Only:

Peachtree

In order to ensure that you receive offers and information from us that is most relevant to you, we use partner companies to process your data and to help us identify the areas you are most interested in. The companies we use to process data are listed below:

UK & US Customers:

Remarkable Commerce – provide a secure eCommerce website that sends order data and customer updates through to our database.

Klaviyo - we use this platform to understand our customer’s buying patterns and responses to online marketing campaigns so that we can tailor and deliver emails that are relevant to our customers.

US Customers Only:

Peachtree – profiles and segments data to ensure that you receive offers and information from us that are most relevant to you.

We work with several trusted partners who manage the interests of a number of participating retailers and charities. These participants are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, home interiors categories and charity sectors. They share information on what their customers buy. The companies analyse this pooled information to help the retailers understand consumers’ wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy. The companies we use for this purpose are listed below:

UK Customers:

Abacus

Experian

Mokynski

US Customers:

Epsilon

Path2Response

Wiland

Click here to watch a video explaining the value of sharing your data.

We use the services of third parties to collect and use anonymous information about your visits to and interactions with our website using technologies, such as cookies, to personalise advertisements for goods and services. The companies we use for this purpose are listed below:

Google

Facebook

Segmentify

We work with third-parties such as Google, Bing and Facebook (and Facebook owned channels like Instagram and Messenger) to provide targeted adverts. With Facebook, we use a Pixel to collect anonymous information about what adverts you have clicked on. The use of these tools can tell us when and how you came to visit our website, the pages that you visited and products you went on to buy. This information will be used to make advertising more relevant to your interests and keep you up to date with news of products and services, including shop events, offers and promotions.

We also set cookies when you click on a link in one of our marketing emails. These cookies enable personalisation of marketing materials to help us send relevant communications to registered visitors.

We work with third-parties such as Google, Bing and Facebook (and Facebook owned channels like Instagram and Messenger) to provide targeted adverts. With Facebook, we use a Pixel to collect anonymous information about what adverts you have clicked on. The use of these tools can tell us when and how you came to visit our website, the pages that you visited and products you went on to buy. This information will be used to make advertising more relevant to your interests and keep you up to date with news of products and services, including shop events, offers and promotions.

We also set cookies when you click on a link in one of our marketing emails. These cookies enable personalisation of marketing materials to help us send relevant communications to registered visitors.