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90 Day Free UK Returns
Treat a Friend to 40% Off*
EU DELIVERIES
90 Day Free UK Returns
Treat a Friend to 40% Off*
EU DELIVERIES

FAQs

We've gathered our most frequently asked questions to make things easy. Select a topic below and we'll point you in the right direction.

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Delivery FAQs

From standard delivery to faster services, we offer a range of delivery options designed to give you flexibility. See the available services and estimated delivery times below.

Royal Mail 3-5 working days from the date of despatch.

Royal Mail 3-5 working days from the date of despatch.

UPS Express 96% delivered next working day if ordered before 1pm, Monday to Friday.

Orders received from 1pm Friday to midnight Sunday will be despatched the following Monday.

Check that ALL items are in stock and there are no delays (including requested alterations). We are unable to send any item as Express that is not in stock.

Royal Mail Guaranteed Next Day delivered next working day if ordered before 2pm, Monday to Friday.

Orders received from 2pm Friday to midnight Sunday will be despatched the following Monday.

Check that ALL items are in stock and there are no delays (including requested alterations). We are unable to send any item as Next Day that is not in stock.

Royal Mail Saturday delivery for orders placed before 2pm on Friday.

Check that ALL the items you wish to receive on a Saturday service are in stock and there are no delays (including requested alterations). We are unable to send any item on a Saturday service that is not in stock.

Delivery is usually within 8-10 working days from the date of despatch.

We are very sorry, but due to customs charges, we are unable to process orders over £125 for delivery into the the following list of countries:

Belgium
Croatia
Czech Republic
Finland
Greece
Hungary
Latvia
Lithuania
Poland
Romania
Slovenia
Gibraltar

If your order exceeds this amount, please contact customer services on +44 (0)1845 575 100 who will be able to take your order over the phone.

Delivery is usually 8-10 working days from the date of despatch.

We are very sorry, but due to customs charges, we are unable to process orders over £125 for delivery into the the following list of countries:

Belgium
Croatia
Czech Republic
Finland
Greece
Hungary
Latvia
Lithuania
Poland
Romania
Slovenia
Gibraltar

If your order exceeds this amount, please contact customer services on +44 (0)1845 575 100 who will be able to take your order over the phone.

Delivery charges vary depending on the service you choose and your delivery address. Any applicable delivery costs will be clearly displayed at checkout before you complete your order.

Delivery times vary depending on the shipping method selected and your location. Estimated delivery times are shown at checkout and in your order confirmation email.

If your order hasn't been despatched, we'll do our best to update your delivery address. Please contact our Customer Services team as soon as possible, as changes can't be guaranteed once processing has begun.

If no one is available to receive your parcel, the courier may leave it in a safe place, with a neighbour, or provide instructions on how to rearrange delivery or collect it from a local depot, depending on the courier's policy.

If your estimated delivery date has passed, please check your tracking information first. If you still need help, contact our Customer Services team and we'll be happy to investigate.

Yes. You can choose an alternative delivery address during checkout, making it easy to send gifts directly to friends or family.

We'll send you an email confirmation as soon as your order has been dispatched. Orders are usually dispatched within two working days of being placed, although this may take a little longer during particularly busy periods.

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