Tracking is available for selected delivery services. If you're unsure whether your order can be tracked or would like an update on its progress, our Customer Services team will be happy to help.

Yes. You can choose an alternative delivery address during checkout, making it easy to send gifts directly to friends or family.

If you need to change or cancel your order, please contact our Customer Services team as soon as possible. We'll do our best to accommodate your request, but as we aim to process and dispatch orders quickly, we're unable to guarantee that changes or cancellations can be made once an order has been placed.

Order confirmation emails are usually sent shortly after your order has been placed. If you haven't received yours, please check your junk or spam folder first. If you still can't find it, please contact our Customer Services team, who will be able confirm that your order has been received.

No. You can place an order as a guest without creating an account. However, creating an account allows you to view your order history, save your details for faster checkout and manage your account information more easily.

Yes. If you'd prefer to place your order over the phone, our Customer Services team will be happy to help. Simply call 01845 575 100, Monday to Friday, 9:00am to 6:00pm, to place your order.

You can update your account details at any time by signing in to your Joseph Turner account and selecting My Account. From there, you can amend your personal information, delivery addresses and other account details before saving your changes.

Yes. We deliver to a wide range of international destinations. Delivery options, charges and estimated delivery times vary by country and will be displayed at checkout once you've selected your delivery address.