FAQs
We've gathered our most frequently asked questions to make things easy. Select a topic below and we'll point you in the right direction.
Payments & Refunds
Whether you'd like to know which payment methods we accept or when to expect your refund, our payment FAQs answer the most common questions to help make shopping with Joseph Turner simple and secure.
What payment methods do you accept?
We accept the following payment methods:
Visa
Mastercard
American Express
PayPal
Apple Pay
Visa Electron
Maestro
Japan Credit Bureau (JCB)
Our checkout is protected by secure encryption technology, helping to keep your personal and payment information safe whenever you shop with us.
When will my payment be taken?
If you pay by PayPal, payment is taken when you place your order. If you pay by debit or credit card, including Apple Pay, your payment will be taken when your order is despatched.
Can I pay using PayPal?
Yes. PayPal is available as a payment option during checkout.
Can I use a gift voucher online?
Yes, if you have a Joseph Turner e-gift card, you can redeem it online by entering the gift card code during checkout. If you have a paper gift voucher with a three-digit voucher number, this can't be redeemed online. Simply call our Customer Services team on 01845 575100, Monday to Friday, 9:00am to 6:00pm, and we'll be happy to process your order over the phone using your voucher.
Can I use more than one payment method?
Payment can only be made using one payment method per order, unless you're using a Joseph Turner gift voucher alongside another accepted payment method.
When will I receive my refund?
Once we've received and processed your return, your refund will be issued to your original payment method. Please allow 3-5 working days for the refund to appear in your account, depending on your payment provider.
How will I receive my refund?
Refunds are always made to the original payment method used when placing your order.
Why haven't I received my refund yet?
Once your refund has been processed, it can take up to 3-5 working days to appear in your account, depending on your bank or payment provider. If it's been longer than expected, please contact our Customer Services team.