FAQs
We've gathered our most frequently asked questions to make things easy. Select a topic below and we'll point you in the right direction.
Privacy & Security
Your privacy and security are important to us. Whether you have questions about how we protect your personal information, manage your account or use your data, you'll find answers to our most frequently asked questions below.
Is it safe to shop on the Joseph Turner website?
Yes. We use secure encryption technology to help keep your personal and payment information safe. Look for the padlock symbol in your browser's address bar when shopping with us, which shows your connection to our website is secure.
Will you share my personal information with anyone else?
We do not sell your personal information to third parties. We only share your information with trusted service providers where necessary to process your order, deliver your purchases or provide services on our behalf. For full details, please refer to our Privacy Policy.
How do I unsubscribe from marketing emails?
You can unsubscribe from our marketing emails at any time by clicking the Unsubscribe link at the bottom of any marketing email. Alternatively, you can update your marketing preferences by signing in to your Joseph Turner account.
What are cookies and why do you use them?
Cookies are small text files stored on your device that help our website function properly and improve your browsing experience. They also help us understand how our website is used so we can continue to improve it. For more information, please see our Cookie Policy.
Where can I read your Privacy Policy?
You can read our Privacy Policy by visiting the Privacy Policy page on our website. It explains what information we collect, how we use it and the choices available to you regarding your personal data.