If you are not completely satisfied with any item from Joseph Turner, you have 90 days to return your items (7 days for clearance items) using our FREEPOST service and we will be happy to exchange the item or provide you with a full refund.

Please note, we cannot exchange or refund shirts that have had any sleeve shortening services or pockets added. Neither can we exchange or refund clothes or footwear that have been washed or worn (except for the purpose of being tried on for size) unless they are inherently faulty.

If you are returning goods that you bought using a discount or offer and the return causes you to fall below the offer threshold, then we will adjust the refund accordingly.

1) Fill in the returns form that is included in the parcel we sent you.

2) Attach the self-adhesive freepost returns label (supplied with your order) to your parcel.

3) Take your parcel to the Post Office and ask for a free proof of postage certificate as we won’t be liable for any products lost in the post. Alternatively, you can arrange a collection with Royal Mail from your home address. Visit www.royalmail.com/collection

Please note, we cannot refund any postage charges you may have paid to have your item delivered.

If you have lost your return form, you must enclose a covering letter with the goods you wish to return. This is so we can locate you order and process your return. Include your name, address, postcode, order number, phone number, details of what you are returning and why, let us know if you want a refund or exchange (if you want to exchange your items include the product code, product description, colour, size).

Unfortunately, our 90 day returns period does not apply to any items purchased from our clearance department. Clearance items must be returned to us within 7 days of receiving your order if you require an exchange or refund.

Yes. If you'd like to exchange an item, simply complete the returns form enclosed with your order, stating the replacement product, size and colour you'd like, and return it with the item you're exchanging.

Once we've received your return, we'll send your replacement item as soon as possible.

If you need your replacement more quickly, you're welcome to place a new order and return the original item to us for a refund. This is often the fastest option, particularly if you're exchanging for a different size or colour.

We aim to process returns within 48 hours of receiving them. During particularly busy periods, it may take a little longer, but we'll process your return as quickly as possible.

We're sorry to hear there's a problem with your order. Please contact our Customer Services team as soon as possible with your order number and details of the issue, and we'll be happy to help.

If you've received an incorrect item, please contact our Customer Services team and we'll resolve the issue as quickly as possible.

Yes. If you'd like to return a gift for an exchange, please include a covering letter with the returned item. To help us locate the original order and process your exchange, please include the full name of the person who purchased the gift, the purchaser's address (if known), your full name, address and contact telephone number and details of the item you'd like in exchange, including the product, size and colour. Providing this information will help us process your exchange as quickly as possible.