Privacy Policy

Your Privacy

Joseph Turner Ltd. is totally committed to protecting the privacy of our site visitors and customers. The Joseph Turner team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

Your Consent

We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission.

Communication & Marketing

Once you have made a purchase from ourselves we may update you on our latest products, news and special offers via e-mail and our catalogue. You will also be given the opportunity to receive such communications from selected third parties when you place your order.

All Joseph Turner customers have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you can either call our customer services team on 01845 575 100 in the UK or 1-800-830-4774 in the US, or email them at  sales@josephturner.co.uk and ask to opt out of catalogue or email communications from us and/or selected third parties.

We may use the services of third parties to collect and use anonymous information about your visits to and interactions with our website through the use of technologies such as cookies to personalise advertisements for goods and services. To learn more, or to opt-out of receiving online display advertisements tailored to your interests by our third party partners, visit the European Interactive Digital Advertising Alliance at http://youronlinechoices.eu/.

What are Cookies?

A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit Joseph Turner, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

We may use technologies, such as our own cookies, to provide you with personalised online display advertising tailored to your interests.  To opt out of our cookies used for this online advertising, click here.

Site Statistics

We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. Joseph Turner uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users.

Protecting your security

See Secure Shopping

Third party sites

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Checking your Details

If you wish to verify the details you have submitted to Joseph Turner you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.

Contacting us

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact our customer services team on 01845 575 100 in the UK or 1-800-830-4774 in the US, who will be delighted to answer any questions you may have.

Or if you prefer, you can send an email to custserv@josephturner.co.uk

Or write to us at:

Joseph Turner
Concept Park, Thirsk Industrial Park,
York Road,
Thirsk, North Yorkshire,
YO7 3NH