Joseph Turner Ltd. is fully committed to protecting the privacy of our site visitors and customers. The Joseph Turner team members are themselves customers of other Internet sites and fully appreciate and respect the importance of privacy on the Internet.
As with any online shop, we collect your data to help process orders, ensure we send relevant offers tailored to you and so that if there’s an issue with your order we can deal with it easily and promptly.
This policy, provides you with information about:
• what personal data we collect
• how we use your data
• your legal rights relating to your personal data.
What information do we collect about you?
In accordance with the General Data Protection Regulation’s ‘Legitimate Interest’ principle, we collect and hold customer data to ensure our communications are relevant and of interest to you. We collect information about you when you register with us or place an order for our products. We may collect and process the following personal data about you:
• Contact information we collect from you (for example, name, address, telephone number, email address.)
• Information we collect related to your order transactions with us, including products, transaction amounts and shipping details.
Your contact details are saved so that we can get in touch with you about your orders and send you information about our latest products. We store your order history on our database for our business accounts, but also so that we can learn about the products you are most interested in and tailor our communications with you.
When customers visit our website, we collect anonymised data, using cookies, about the pages that people visit and the products that are viewed. This helps us to continually improve our website and ensure we are delivering content and information that is relevant to you. We also use information provided when you voluntarily complete customer surveys, send feedback and participate in competitions.
We may also receive contact information from our trusted partner companies or other sources, where we believe our products may be of interest you. In this case we may send you one of our catalogues. If, after four weeks, you have not purchased from us or signed up to receive our marketing, your data is cleared down from our systems.
How will we use the information about you?
We collect information about you to process your order, notify you of any changes to your orders and generally manage your account.
Marketing & access to exclusive offers from Joseph Turner
When you place an order with us we may update you on our latest products, news and special offers via the post and by email. To ensure that you receive offers and information from us that are most relevant to you, we use partner companies to process and profile your data to help us identify the areas you are most interested in.
You have the right to object to your data profiled by Joseph Turner by contacting us at [email protected] or calling us on 01845 575 100. Please note, that should you object to the profiling of your data, you may not always receive the offers that are most relevant to you.
You also have the right to object to receiving any marketing communications from Joseph Turner. If you do not wish to receive emails and/or catalogues from us you can log in to your account to manage your preferences, email us at [email protected] or calling us on 01845 575 100.
Marketing & access to exclusive offers from other companies
We think you'd enjoy some of the latest products and offers from our trusted retail and charity partners. Our partners may post (but never email nor phone) you exclusive offers and information relating to the following sectors:
• Food & Wine
• Gadgets & Entertainment
• Health & Beauty
• Household Goods
• Home Interiors
For a comprehensive list of the companies we work with please click here. You have the right to object to receiving any marketing communications from our partners at any time; simply log in to your account to manage your preferences, email us at [email protected] or call us on 01845 575 100.
We also use the data sharing services of some of our trusted partner companies to help us identify other potential customers who we believe would be interested in our products and would benefit from the exclusive offers we could send them.
These partner companies manage the interests of participating retailers and charities who are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, home interiors and charity sectors and they share information on what their customers buy. These companies analyse this pooled information to help the retailers understand consumers’ wider buying patterns. Using this information, retailers can tailor their communications and send people suitable offers that should be of interest to them, based on what they like to buy.
If you would like to object to your data being used by our partner companies in this way, simply email us at [email protected] or call us on 01845 575 100.
We use the services of third parties to collect and use anonymous information about your visits to and interactions with our website using technologies such as cookies to personalise advertisements for goods and services. To learn more, or to opt-out of receiving online display advertisements tailored to your interests by our trusted partners, please visit the European Interactive Digital Advertising Alliance at http://youronlinechoices.eu/.
To view a list of companies we work with, please click here.
We may use technologies, such as our own cookies, to provide you with personalised online display advertising tailored to your interests. To opt out of our cookies used for this online advertising, click here.
We share customer data with several trusted partner companies (such as mailing fulfilment houses and data processing companies), to ensure we provide the best service to our customers. For a full list of the companies with whom we share data and our reasons for doing so, please click here.
How do you benefit from sharing your information with Joseph Turner?
Our communications are designed to tell you and others about the benefits we can offer, so that you have exclusive access to our best deals and those of our trusted partners. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible.
For how long will we hold your data?
Unless you request otherwise, we will hold your data for either:
7 years after your most recent order with us (we are required to keep data for this period of time for tax purposes).
12 months after your latest engagement with us (such as opening and/or clicking on our emails).
Once both periods above have elapsed we will remove any personally identifiable data (including names, addresses, email addresses etc) from our records.
If at any time, you wish for your data to be removed from our database please contact us on 01845 575 100 or email us at [email protected].
Overseas data transfers & US consumers
Contact data and order data collected from our American customers will be sent back to the USA to be processed.
For consumers from the US, your personal data will be shared with third party marketing partners for marketing purposes. Some of these marketing partners also learn about the products you are most interested in so that we can tailor our communications with you.
If you prefer your personal data is not shared with marketing partners, you may request your preference by emailing us at [email protected] or by contacting us in the US at: 1-800-830-4774
Access to your information and correction
Under the GDPR (General Data Protection Regulation) which came into effect on 25th May 2018 you have the right to the following:
Right to be forgotten. You can contact us at any time and request that we delete any personally identifiable details (name, address, email address, telephone number etc) that we hold. For tax purposes, we will retain any name and address details that relate to a transaction for a period of 7 years after the date the order was placed.
Right to access. You have the right to request a copy of the information that we hold about you. We will supply you with this information within a month of the initial request (subject to receiving proof of identity, such as a driving licence or a utility bill). You may ask us to remove or correct any information you think is inaccurate.
Right to object to processing. You can request us to cease processing your data at any time.
Right to lodge a complaint. If you wish to make a complaint about Joseph Turner, you can do so by contacting the ICO (Information Commissioners Office) at https://ico.org.uk/concerns/ or calling their helpline on 0303 123 1113.
Tel UK: 01845 575100
Monday to Friday 9am to 6pm and Saturday 10am to 3pm.
Closed Sundays and bank holidays.
Tel US: 1-800-830-4774
Open 24 hours
Thirsk Industrial Park,